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Swim and Aquatics

Explore swim and aquatics page for details on aquatic programs, pool facilities, and swimming lessons. Book your session today.

Frequently Asked Questions


    Swim School
    • Swimming Lessons are a continuous program with progressive development. Your child will swim continuously over the year including most school holiday periods. Assessment will be ongoing, with certificates awarded when your child has achieved their skills relevant to their stage. This means you won’t need to wait until the end of the term for your child to move up to the next level. Classes are held weekly with your fees debited from your account on a weekly basis. Once you are enrolled, you will not be required to re-enrol again, unless you withdraw your enrolment and decide to re-join the program at a later date.

    • Classes are offered seven days a week, with a variety of classes and times available.

    • Yes, your child can commence their swimming lessons at any time. Enrolment is done online via the customer portal.

      Please refer to our help and support guide on the website for instructions.

    • If your preferred class is showing 'full capacity' in our online booking please contact Swim School staff directly on 93007118 for alternate options.

    • When the students are ready to move classes, the teacher will instruct the Pool Deck Supervisor and they will notify the parent/guardian as to the new level and then direct you to the Swim School Office where you can check what is available.

      You can check your child's progress at any time through your customer portal. View the video guide.

    • Please bring bathers, towel and goggles. All equipment is provided.
    • Lessons will not be run on public holidays and you will not be charged. All lessons will continue during school holidays on the same day and time, except for a six week break over the Christmas and New Year period. Lessons will end with the school year and resume with the start of Term 1. More information will be provided in the lead up to these holidays.

    • View the weekly swimming lesson prices below:

      Class detailsAge DaysTimeDurationSingle
      Parent & babyPB 1: 6m - 12m
      PB 1: 12m - 24m
      PB 1: 24m - 36m
      PB 4: when advised

      Monday - Friday

      Saturday

      9:00am - 11:30am

      8:00am - 11:30am

      30 minutes$16.40
      Pre-schoolLevel 1 - 3

      Monday - Friday9:00am - 11:30am
      3:30pm - 5:30pm
      30 minutes$18.60
      3 - 5 years Saturday8:00am - 11:30am  
        Sunday8:30am - 11:30am  
      School ageLevel 1 - 7
      Monday - Friday3:30pm - 5:30pm30 minutes$18.60
      6+ years Saturday8:00am - 11:30am  
        Sunday8:30am - 11:30am  
      SquadsJuniorTuesday4:30pm - 5:15pm45 minutes$18.60
        Wednesday3:30pm - 4:15pm  
        Thursday4:30pm - 5:15pm  
        Friday4:30pm - 5:15pm  
        Saturday9:30am - 10:15am  
       IntermediateMonday3:30pm - 4:15pm45 minutes$18.60
        Wednesday4:15pm - 5:00pm  
        Friday3:45pm - 4:30pm  
        Saturday10:15am - 11:00am  
       SeniorMonday4:15pm - 5:00pm45 minutes$18.60
        Friday4:45pm - 5:30pm  
      Adult SwimBeginner
      Monday - Friday5:30pm - 6:00pm30 minutes$18.60
      16+ years Saturday8:00am - 8:30am  
        Sunday8:30am - 9:00am  
       IntermediateSaturday11:00am - 11:30am30 minutes$18.60
        Sunday8:30am - 9:00am  
       AdvancedWednesday5:30pm - 6:15pm45 minutes$18.60
      Private Lessons1:1By appointment 30 minutes$46.10

      Prices valid until 30 June 2024. No classes on public holidays, you will not be charged. Class locations may change due to events, please check the display board upon arrival.

    • For your convenience we offer the opportunity to suspend your lessons for a period of up to eight weeks per year in addition to the scheduled Christmas/New Year break. Your eight weeks can be taken in one block or broken up into smaller timeframes.

      To do this, please log into the customer portal and enter the suspension. Suspensions done via the portal can be done up until midnight the day before. Follow our Suspend swimming lessons guide for step by step instructions.

      Alternatively, you can complete a Suspension Form. These are available from the Swim School office. If using this method, 7 days’ notice is required.

    • As our continuous program is charged by direct debit the options to pay includes your credit card or bank details.
    • Ages
      6 months (parent and baby) – 15 years
      (Children must be atleast 6 months old to enrol)
      Adults 16+

      Class size – subject to change at discretion of Swim School Coordinator:
      Parent and baby 8 children plus 8 carer per class
      Pre School levels 1 to 3: 4 children per class
      School age levels 1 to 6: 6 children per class
      School age levels 7: 8 children per class
      Squads: 10 children per class

    • Enrolment is done online via the customer portal. Please refer to our help and support guide on the website for instructions.

      Please note, if you enquired about our Swim School online prior to making your decision to join, please use the same email address as your original enquiry, choose Forgot password and follow the prompts to set a new password.

    • The 50 metre lap pool is heated to a comfortable 27 degrees and the family pool is heated to a warm 29.9 degrees year round.
    • All teachers hold an AUSTSWIM qualification or equivalent, CPR/Resuscitation certificate and Working with Children Check.

    • Swimming classes are continuous with a six week break in the December/January school holidays. Classes will continue weekly at all other times throughout the year.

    • To cancel from the Swim School program, complete the Request to Cancel form. Remember to allow 7 days’ notice as not to incur the next direct debit charges.

      Help us continue to improve our service by completing the Exit Survey which will be emailed to you after processing your request. We value your feedback and thank you for your time in sharing your experience.

    • 1:1 and 1:2 Private lessons are available for Children and Adults subject to availability. The fee for 30 minutes 1:1 is $45.00.

    • Visit - Book a Free swim assessment. Simply fill in the form and our friendly Swim School Team will be in touch with you to organise your free swim assessment.  

      Alternatively, use our Swim Level Finder to identify your child's level.

    • Credits, refunds and make up lessons are not available for missed lessons.
    • We are a flexible swim school and often change our timetables depending on demand. See next page for a guide of class times.

    • Terms and Conditions are available when the registration period commences.  A copy can be downloaded here.
    • Replacement fobs will be charged a $5 fee. 
    Aquatics
    • We have a walking lane that is available at all times. It is 15 metres long and 2.5m metres wide. We also have the lazy river which is quiet during the day and is suitable for walking.

      Please note, walking lanes can get busy early mornings from 5.30am to around 8am. 

    • We have the following facilities:

      • Disabled change room with hydraulic bed and hoist
      • Hoist for assisted water entry
      • Aqua wheelchair available
    • The Aquatic Centre is accessed via main Reception.
    • The sauna is available for patrons 18+ during Aquatic Centre open hours. No booking is required. The maximum limit in the sauna is 16 people.
    • We have coin operated lockable lockers pool side. There are three sizes ranging from $1.00 - $3.00 for 1.5 hours.
    • Children have to be accompanied by an adult up until 12 years of age.
    • Please check the Lane Availability before you visit, consider joining one of the squads who call Arena home or try to swim between 9am to 3pm when pools are generally quieter.
    • The 50m pool is heated to 27ºC and the family leisure pool to 29.9ºC.
    • VenuesWest charges spectator fees to cover the costs associated with managing a large multipurpose venue, including essential services such as cleaning and provision of facilities, and in the case of aquatic sports, additional lifeguards, which are required by regulations when there is an increased number of people within the aquatic area.

    • Hairdryers are not available. We recommend bringing your own hairdryer & plug in.

    • Please check the Lane Availability on our website. The lane availability refreshes at 5pm each day.

    Can't find what you're looking for?

    For Swim School enquiries, give our friendly staff at Swim School a call on 9300 7118 or contact us below. For Aquatics enquiries call 9300 3355. Contact us